Terms of service.

Using SnailReach

These terms are between Bridgewood Creative LLC, doing business as SnailReach ("SnailReach", "we", "us"), and the company or person using the product ("you"). By creating an account, joining a workspace or using SnailReach, you agree to them on behalf of your company, and you confirm you have the authority to do that. If you do not agree, do not use SnailReach.

Our acceptable use policy and privacy policy are part of these terms. If you signed a separate written agreement with us, that agreement wins where the two disagree.

SnailReach is a business tool. You must be at least 18 and using it for work, not for personal, family or household purposes.

What SnailReach does

SnailReach lets your reps send one digital letter to one person. First, the recipient gets a short heads-up email. Then, on a weekday at a time within your team's delivery hours, the letter email goes out as a reply to the heads-up, with a link to a sealed letter page. An open is counted only when the recipient taps the seal. We do not use tracking pixels.

If the seal is opened, one follow-up is written for your rep, who chooses whether to send it. Follow-ups never send on their own. Letters that stay sealed get a nudge your rep chooses to send or skip.

All of these emails go out from your rep's own connected mailbox, as your rep. SnailReach sends its own alerts, invites and account emails to you and your team from a SnailReach address.

Workspaces and accounts

You need a work email, or a Google or Microsoft work account, to sign up. Everyone on your team signs in with their own account. One sign-in can belong to several workspaces, for example one for each company a person works with. Each workspace has its own admins, mailbox connections, brand, letters, plan and billing.

The admins of a workspace control it and its data. They can invite and remove team members, change settings and delete the workspace. Any member can leave a workspace, except its last admin. If you join a workspace as a team member, its admins can see and manage the letters you send from it.

You are responsible for your account, your team members and everything sent from your workspace. Keep sign-in details secure and tell us right away at support@snailreach.com if you think someone else has access.

Each rep connects one mailbox, and only their own. Do not connect a mailbox you are not allowed to send from, and do not share one mailbox between several reps.

You are the sender

You decide who to write to and what to say. Your letters go out from your mailbox, in your name. For every law that applies to your emails, you are the sender, and SnailReach is a tool you use to send them. You are responsible for:

• Having a lawful basis to contact each recipient, and for everything your letters, emails and pages say.
• Following every anti-spam, privacy and marketing law that applies where you and your recipients are, including CAN-SPAM in the US, CASL in Canada, the GDPR and UK GDPR, and US state privacy and anti-spam laws.
• Using your real name and company, and a subject line and message that are not misleading.
• Keeping your company's real postal address in your workspace settings. We add it, with how to opt out, to every email and letter page we send for you.
• Not using purchased, rented or scraped lists unless you have a lawful basis to contact every person on them.
• Honoring every opt-out, as described below.

Opt-outs

Every heads-up, letter email and follow-up tells the recipient to reply "no letters" to stop. SnailReach can't read your inbox, so it does not see these replies. When someone replies "no letters", or asks you to stop in any other way, you must mark it in SnailReach promptly, and in any case within 10 business days. Marking it cancels anything scheduled and stops your company from writing to that person again.

The letter email and follow-ups also carry a standard one-click unsubscribe header, which mail apps show as "Unsubscribe", and every letter page has a one-click "Don't send me letters" link. Those work right away, without you. Anyone can also block every SnailReach sender on our opt-out page.

You may not remove, hide or change the opt-out wording or links, write to someone who opted out, or try to get around an opt-out, for example with a new address, a different workspace or another tool fed from SnailReach data.

Your content and data

You own the letters, templates, videos, logos, contacts and other material you or your CRM add ("your content"). We do not claim ownership of it. You give us a worldwide, non-exclusive, royalty-free license to host, copy, process, display and send your content, only as needed to provide, secure and support SnailReach for you, including showing recipients the pages they need to read, reply, book, forward or opt out.

You confirm you have the rights to your content and to share your contacts' details with us, and that your content does not break the law or anyone else's rights.

We may use aggregated and de-identified data, which does not identify you, your team or your recipients, to run, secure and improve SnailReach. We keep the records needed to run the service, such as opt-outs and billing history. We do not use your content to train AI models.

If you send us ideas or feedback, we may use them freely, without owing you anything. SnailReach itself, including its software, designs and brand, belongs to us, and these terms do not give you any right to it beyond using the service.

Acceptable use

You agree to follow our acceptable use policy. You may not copy, resell or reverse engineer SnailReach, use it to build a competing product, or get around its limits, for example by making extra workspaces or accounts to get more free letters.

Plans and billing

Every workspace starts with 3 free letters. Paid plans are billed per rep, monthly or yearly, in advance, through our payment processor, Stripe. We never see or store your full card number. Enterprise plans follow the order form we agree with you.

• Starter includes 50 letters per rep each month. Team includes 150.
• Unused monthly letters carry into the next billing month, up to one month's worth, then expire. Yearly plans still get their letters month by month.
• Paid plans can buy extra letters: 10 for $19 or 25 for $39. Extra letters last 90 days, then expire, and are used after your monthly letters run out.

Automatic renewal. Your plan renews automatically at the end of each monthly or yearly period, at the price then in effect, and we charge the payment method on file, until you cancel. We will give you at least 30 days' notice before raising the price of a plan you are on.

Nothing is prorated. An upgrade (to a higher plan, or from monthly to yearly billing) takes effect right away: a new billing period starts that day, and we charge the full price of the new plan for it. There is no credit or refund for the unused part of the earlier period. A downgrade (to a lower plan, or from yearly to monthly billing) takes effect at the end of your current billing period, and until then your workspace stays on its current plan. Adding or removing reps changes the seat count in SnailReach right away, and your bill reflects it at the next renewal. There are no partial-period charges or credits.

Cancelling. You can cancel any time from billing settings. Cancelling takes effect at the end of the period you paid for, and your plan stays active until then. Fees already paid are not refunded, including for yearly plans, except where the law requires otherwise.

Letters. A letter is counted when it is sealed and scheduled. If a letter bounces before it arrives, it goes back into your balance. Monthly letters, carried-over letters and extra letters have no cash value, cannot be transferred and are not refundable.

Taxes and payments. Prices do not include taxes. You are responsible for all sales, use, value-added and similar taxes on your purchases, other than taxes on our income, and we add them where required. If a payment is late or fails, we may pause sending, and after notice, suspend the workspace until it is paid.

Mailboxes and other third-party services

When a rep connects a mailbox, they let SnailReach send the emails they schedule, and nothing more. SnailReach cannot read the inbox, so reps mark replies and "no letters" requests themselves. Our privacy policy explains this in detail.

SnailReach works with services we do not control, such as Google, Microsoft and other mailbox providers, HubSpot, Salesforce, Pipedrive, Attio, Calendly, Cal.com and Stripe. Your use of them is covered by their own terms. We are not responsible for them, for what they do with data you send them, or for changes they make that limit or stop how they work with SnailReach. A rep can disconnect a mailbox or integration from settings at any time, and scheduled emails from a disconnected mailbox will stop.

Mail providers decide what reaches the inbox. We do not guarantee that any email will be delivered, land in the inbox or arrive at a particular time.

Availability and changes

We work to keep SnailReach running and delivering on time, but we do not promise it will never be interrupted. Outages at a provider you connect, or at one of ours, can delay or stop sending.

We may change, add or remove features. We will tell you before removing a major feature you pay for.

Security

We protect your data with access controls that keep each workspace's data separate, encryption in transit, and encryption of the mailbox access tokens and passwords we hold. No system is perfectly secure. If we learn of a breach that affects your data, we will tell you without undue delay.

Suspension and termination

You can stop using SnailReach and cancel your plan at any time. An admin can delete the workspace in its settings: that cancels the plan right away with no refund, stops everything scheduled and removes everyone's access. We keep a deleted workspace for 30 days so it can be restored if you ask by writing to support@snailreach.com, then erase it permanently. Records we must keep by law, and opt-out records, are kept as described in our privacy policy.

We may suspend or end your access, or a rep's, immediately and without notice, if we reasonably believe it is needed for legal or security reasons, to stop abuse or spam complaints, to protect email deliverability for other customers, because the acceptable use policy or these terms were broken, or because of nonpayment. Where it is practical and lawful, we will tell you first and give you a chance to fix the problem. We may also end these terms for any reason with 30 days' notice, and if we do, we will refund any fees you prepaid for the time after it ends.

When your access ends, scheduled letters stop and you can no longer use the workspace. Fees owed up to that point stay due. For 30 days after, you can ask us at support@snailreach.com for an export of your workspace data. After that, we delete it, except what we must keep by law and the opt-out records we keep so opt-outs stay honored.

Disclaimers

SnailReach is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not written in these terms, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that SnailReach will be error-free or uninterrupted, or that any email will be delivered or land in the inbox. We do not promise any particular number of opens, replies, meetings or any business result.

Limitation of liability

To the extent the law allows, neither of us is liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, even if told they were possible.

To the extent the law allows, our total liability for all claims about SnailReach or these terms is limited to the greater of what you paid us in the 12 months before the event that led to the claim, or US $100.

These limits do not apply to your payment obligations or your indemnity below, or where the law does not allow them. Some places do not allow certain limits, so some of these may not apply to you.

Indemnity

You will defend Bridgewood Creative LLC and its owners, employees and agents against any claim, demand or investigation brought by a third party or a regulator, and pay the resulting damages, fines, settlements and reasonable costs, including lawyers' fees, to the extent it arises from: your content; your outreach and the emails sent from your workspace; your recipient lists and how you got them; your breach of anti-spam, privacy, telemarketing or marketing laws, such as CAN-SPAM, CASL, the GDPR and UK GDPR, the TCPA and similar federal and state laws; or your breach of these terms. We will tell you about the claim promptly and let you control the defense, but you may not settle it in a way that admits fault for us or binds us without our written consent.

Governing law and disputes

These terms are governed by the laws of the State of Iowa, USA, without regard to conflict-of-law rules. Any dispute about SnailReach or these terms will be heard only in the state or federal courts located in Polk County, Iowa, and both of us agree to those courts' jurisdiction.

To the extent the law allows, both of us waive any right to a jury trial, and each of us may bring claims against the other only individually, not as a plaintiff or class member in any class, collective or representative action.

Changes to these terms

We may update these terms. We will tell you about changes by email or in the app, and update the date at the top. For material changes, we will give at least 14 days' notice where practical before they take effect. If you keep using SnailReach after a change takes effect, you accept the new terms. If you do not agree, stop using SnailReach and cancel your plan.

General

• Assignment. We may transfer these terms as part of a merger, acquisition or sale of all or part of our business. You may not transfer them without our written consent.
• Force majeure. Neither of us is responsible for delays or failures caused by events outside reasonable control, such as outages at internet, hosting or mail providers, natural disasters, war, labor actions or government action. This does not excuse payment.
• Export and sanctions. You may not use SnailReach in breach of US export control or sanctions laws, or if you are in, or on a restricted list of, a country or party those laws prohibit.
• Notices. We send notices to the email address on your account or in the app. You send notices to us at support@snailreach.com.
• Relationship. We are independent contractors. These terms do not create a partnership, joint venture, employment or agency relationship, and they give no rights to anyone other than you and us.
• Severability and waiver. If a part of these terms cannot be enforced, the rest still applies, and that part is enforced as far as the law allows. Not enforcing a part of these terms does not waive it.
• Entire agreement. These terms, with the policies they link to and any order form, are the whole agreement between us about SnailReach and replace earlier discussions.
• Survival. Sections that by their nature should continue after the agreement ends survive, including fees owed, your content license for records we keep, disclaimers, limitation of liability, indemnity and governing law.
• Copyright and IP complaints. If you believe something sent with SnailReach infringes your copyright or other rights, write to support@snailreach.com with the letter link, the work you believe is infringed and how to reach you. We may remove content and close repeat infringers' workspaces.

Contact

Bridgewood Creative LLC, 5610 Ponderosa Drive, West Des Moines, IA 50266 · Legal notices: support@snailreach.com