Acceptable use policy.

Write to real people, for a real reason

Every letter should be addressed to the person reading it, about something real. You can send one letter to a group you have a reason to write to, like everyone you met at an event. Bulk blasts, purchased lists and letters that could be sent to anyone go against what SnailReach is for.

This policy is part of our terms of service. It applies to everyone in your workspace and to everything sent from it.

Never use SnailReach to

• Send to anyone who opted out, through SnailReach or by asking you in any other way, or try to get around an opt-out, for example with a new address, a different workspace or another tool.
• Mislead people about who you are, who you work for or why you are writing, including with a false name, address or subject line.
• Pretend to be another person or company, or use another company's name, logo or brand without permission.
• Write to people on behalf of a company that does not know you are doing it.
• Send anything illegal, harassing, threatening, hateful, sexual or violent.
• Send phishing, malware, or links meant to collect passwords, payments or personal details.
• Make false claims about products, prices, health, money or legal matters.

Contact lists

Only add people you have a lawful basis to contact for business, at their work address. Do not upload lists of personal email addresses, or purchased, rented or scraped lists, unless you have a lawful basis to contact every person on them. Never use contacts scraped in breach of a site's terms.

When you import a list, SnailReach skips people who have opted out and people your team wrote to recently. Do not try to get around those checks.

Mailboxes and sending

Each rep connects one mailbox, and it must be their own. Do not connect shared, borrowed or purchased mailboxes, and do not set up several workspaces or accounts to send more than your plan allows.

Keep your company's real postal address in your workspace settings. We add it, with how to opt out, to every email and letter page. Do not remove, hide or change either one, or the opt-out wording and links in any email or letter page.

SnailReach can't read your inbox, so it does not see replies. When someone replies "no letters" or asks you to stop, mark it in SnailReach promptly, and in any case within 10 business days.

SnailReach sends email only. It does not send text messages, and you may not use it to collect phone numbers for texting.

Protect the service

• Do not scrape, copy or resell SnailReach, its letter pages or other customers' data.
• Do not probe, overload or try to break our systems, or get around limits on letters, seats or sending.
• Do not make extra workspaces or accounts to get more free letters, or to keep sending after we pause a workspace.
• Do not share your account, or let people outside your company use your workspace.
• Do not use automated scripts to send letters or create accounts.

Follow the law

You are responsible for following anti-spam and privacy laws where your recipients are, including CAN-SPAM in the US, CASL in Canada and GDPR in the EU and UK. That includes honoring opt-outs, identifying yourself honestly and having a lawful basis to write to each person.

Report abuse

If you got a letter that breaks these rules, or you think someone is misusing SnailReach, write to support@snailreach.com and include the letter link if you have it. To stop letters to your own address, tap "Don't send me letters" on any letter page, or use our opt-out page.

What happens if this is broken

We may pause sending, cancel scheduled letters, remove content or close the workspace. How we respond depends on how serious it is and whether it keeps happening. Where we can, we will tell you first and give you a chance to fix it.

Questions about this policy go to support@snailreach.com. Bridgewood Creative LLC, 5610 Ponderosa Drive, West Des Moines, IA 50266.