How to connect Gmail.

What's an app password?

It's a 16-letter code Google makes for one app. SnailReach uses it to send from your Gmail. Your Google password never comes to SnailReach, and you can delete the code any time to stop.

On company email on Google (not @gmail.com), connect Google Workspace instead.

Step 1: Turn on 2-Step Verification

1. Open 2-Step Verification in your Google account.
2. If it's off, turn it on and follow Google's steps. If it's already on, go to step 2.

Step 2: Make an app password

1. Open app passwords.
2. Type SnailReach as the name and click Create.
3. Google shows a 16-letter code. Copy it now: Google only shows it once.

Step 3: Connect it in SnailReach

1. Go to Settings, then Your setup.
2. Under Mailbox, click Gmail.
3. Check the Gmail address you send from, paste the code into App password, and click Connect Gmail.

SnailReach checks the code with Gmail in a few seconds, and you're done.

If something goes wrong

• Google says "The setting you are looking for is not available." 2-Step Verification is off. Turn it on (step 1), then open app passwords again.
• It's a company Google account. Companies often turn app passwords off. Connect Google Workspace instead.
• SnailReach says the code didn't work. Check the address is the same Gmail account you made the code in. If it still fails, make a new app password and paste that.
• It stopped sending after you changed your Google password. Google deletes app passwords when your password changes. Make a new one and connect again.

Still stuck? Email support@snailreach.com with a screenshot and we'll sort it out with you.